Information We Collect
We collect information you give us directly. That includes your name, phone number, email address, property address, and details about the damage you are dealing with.
When you contact us, we may also collect information about your insurance claim, such as your claim number and adjuster contact, so we can work with your provider.
Like most websites, we automatically collect some technical data. This can include your IP address, browser type, device type, pages you visit on our site, and the date and time of your visit.
How We Use Information
We use your information to respond to your request, schedule an inspection, provide an estimate, and perform the restoration work you ask for.
We use your contact details to keep you updated about your project, send appointment reminders, and follow up after the work is done.
We may use your information to improve our services, train our team, and understand how people find and use our website.
We do not sell your personal information to anyone.
Cookies and Tracking
Our website uses cookies and similar technologies to help the site work properly and to remember your preferences.
Cookies also help us see which pages are popular and how visitors move through our site. You can set your browser to refuse cookies or alert you when cookies are being sent.
If you disable cookies, some parts of our website may not work as well, but you can still call us at (817) 989-2786 for help.
Analytics and Third-Party Tools
We use third-party analytics tools, such as Google Analytics, to understand how our website is used. These tools collect information sent by your browser as part of a web page request.
We may also use third-party services for advertising, scheduling, and customer communication. These providers have their own privacy policies that govern how they handle your data.
We do not control the cookies or tracking technologies used by third parties. You can review their policies or opt out through your browser settings.
Data Sharing and Disclosure
We share your information only when it is needed to complete your project. That may include sharing details with your insurance company, adjusters, or subcontractors who help with the work.
We may share information with service providers who help us run our business, such as scheduling software, payment processors, and email providers. They only get the information they need to do their job.
We may disclose information if the law requires it, to protect our rights or safety, or in connection with a business transfer.
We never sell your personal information.
Data Retention
We keep your personal information for as long as we need it to provide services, comply with our legal and insurance obligations, and resolve any disputes.
When we no longer need your information, we delete it or make it anonymous in a safe way.
If you want us to delete your information sooner, contact us and we will review your request.
Data Security
We take reasonable steps to protect your personal information from loss, misuse, and unauthorized access. These steps include physical, electronic, and procedural safeguards.
No method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security, but we work hard to keep your data safe.
If you have reason to believe your interaction with us is no longer secure, please call us right away at (817) 989-2786.
User Rights
You have the right to ask what personal information we hold about you and to request a copy.
You can ask us to correct information that is wrong or out of date.
You can ask us to delete your personal information, subject to our legal and insurance recordkeeping requirements.
To exercise any of these rights, contact us using the information at the bottom of this page. We will respond within a reasonable time.
Children's Privacy
Our services are for adults. We do not knowingly collect personal information from children under 13.
If you believe a child has given us personal information, please contact us so we can delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will post the new version on this page with a new effective date.
We encourage you to review this page whenever you visit our website. Your continued use of our site or services means you accept the updated policy.